Shipping Policy

At Exhibit Central, we are committed to providing you with a seamless shopping experience. This Shipping Policy is an integral part of our Terms and Conditions, and it outlines the procedures and options available for the delivery of our products to you. Please read this policy carefully before making a purchase. 

Standard delivery timeframe 

Exhibit Central aims to deliver your orders promptly. Our standard delivery timeframe for shipments within Australia is typically 5-8 business days. Please note that this timeframe is an estimate, and actual delivery times may vary depending on factors such as location, carrier, and other logistical considerations. We strive to get your items to you as quickly as possible while maintaining the quality and reliability you expect from Exhibit Central. 

Shipping policy – dispatch criteria 

At Exhibit Central, we ensure a smooth and efficient dispatch process to deliver your orders promptly. To initiate the dispatch of your products, the following criteria must be met: 

• (a) Receipt of Full Payment or Signed Purchase Agreement. 
• (b) Approval of Artwork by the Client. 

Order & dispatch countdown period 

The countdown for your order’s dispatch begins on the business day following the fulfillment of both criteria (a) and (b). This ensures that your order moves swiftly through our processing system, getting you closer to receiving your exhibit materials. 

Shipping policy – Additional information 

Standard Dispatch Times for Orders Without Artwork Requirements 

If your order does not involve any artwork requirements, the dispatch process will commence on the business day following the fulfilment of criterion (a) as mentioned earlier. 

Tracking number 

Rest assured, a tracking number will be issued to you as soon as your shipment is booked or dispatched. This tracking number will allow you to monitor the progress of your order during transit. 

Multiple product orders 

For orders comprising multiple products, please be aware that items may arrive at different times and may be delivered by different carriers. This approach is designed to expedite the delivery process for your convenience. 

Shipping options: 

Standard shipping (Australia wide): For all orders shipped within Australia, Exhibit Central offers a competitive standard shipping rate of $19.95 including GST ($18.14 excluding GST) per order. We do not ship overseas. 

In-office pickup: If you are located near our office, you have the option to pick up your order in person. To take advantage of this option, please contact our customer support team to schedule a pickup time. Our office address is U10, 9-11 South Street, Rydalmere, 2116, NSW, Australia. 

Delivery address 

Customers providing incorrect shipping details: Exhibit Central kindly advises customers to ensure the accuracy of their shipping information. In the event of incorrect shipping details, customers may incur additional charges for redirection or re-delivery to ensure your order reaches you as intended. We recommend double-checking your shipping information to prevent any potential issues. 

In any situation where the customer may provide incorrect shipping details, the additional redirection or re-delivery fees will be passed onto the customer.  

To avoid these charges: 

• Provide Accurate Information: Double-check and ensure that you provide the correct and complete shipping address when making a purchase online. 

• Include any relevant apartment numbers, suite numbers, or special delivery instructions to help the carrier locate your address. 
• Use a Verified Address: Whenever possible, use a verified or standardized address format. This reduces the chances of address-related errors. 
• Communicate with the Seller: If you notice an error in your shipping address after placing an order but before it ships, contact the seller immediately to request an address correction. 
• Track Your Package: Keep a close eye on your package’s tracking information. Most online retailers provide tracking numbers. This allows you to monitor the progress of your shipment and catch any potential issues early. 
• Be Available for Delivery: Ensure someone is available to receive the package during the estimated delivery window. This can prevent missed deliveries and subsequent redelivery fees. 

• Sign Up for Delivery Alerts: Our carriers offer delivery alert services via email or text message. Sign up for these alerts to receive notifications about your package’s status and delivery time. 
• Use Package Lockers or Pickup Locations: Our carriers offer the option to deliver packages to secure package lockers or designated pickup locations. Consider using these options if you’re concerned about delivery issues at your home address. 
• Consider Shipping Insurance: If you’re shipping valuable items, consider purchasing shipping insurance. This can provide coverage in case of loss, damage, or delivery issues, reducing your financial risk. 

Some common examples which may incur additional charges include but are not limited to the following examples. 

1. Not listing limited operating times 
2. Business name for delivery is different to the business name listed on the delivery address. Include the physical business name in the notes of the order if this is the case 
3. Unusual operating terms (business under construction) 

Lost or damaged shipments: While we take every precaution to ensure that your order arrives in perfect condition, unforeseen circumstances can occasionally lead to lost or damaged shipments. If you receive a damaged product or your shipment is lost, please contact our customer support team immediately. We will work with you to resolve the issue and, if necessary, initiate a claim with the shipping carrier. 

Changes to shipping policy 

Exhibit Central reserves the right to update or modify this Shipping Policy at any time. Any changes to this policy will be posted on our website, and the date of the most recent revision will be indicated at the beginning of the policy. We encourage you to review this policy regularly to stay informed about our shipping practices. 

Thank you for choosing Exhibit Central. If you have any questions or concerns regarding our Shipping Policy or any other aspect of our services, please do not hesitate to contact us at support@exhibitcentral.com.au. We are here to assist you and ensure your shopping experience is a positive one.