General Questions (FAQ)
Our online shop and artwork submission portal are avaiable 24/7!
Our team work standard business hours (9am-5pm, Mon-Fri). However, we often work outside these hours to accommodate the needs of our customers.
Exhibit Central encourages automated online purchases. But if you wish to place an order with our sales team, you can do so, however any orders under $500 will incur a $50 phone order fee.
Unfortunately, we only take payment at the time of order. Therefore, payment will need to be done online when order is placed.
Yes!
Exhibit Central is a sister company to Expo Centric, an award-winning exhibition stand building company.
Since 2009 we have helped our customers build world-class exhibition stands and craft exceptional event experiences.
If you would like a custom event or exhibition stand, they can help achieve you’re your custom requirements. Expo Centric are passionate about creating world-class exhibition stands, events and other projects.
If you would like to enquire, please reach out to us via email, info@expocentric.com.au
As soon as an order has been placed in our system, we begin work on your order, therefore start to incur costs. If you cancel the job after sign-off, we will invoice you for the time and materials spent up until that time.
No information we collect for order processing or from inquiries is shared with any other company or website.
Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.
Credit Card information is only used to bill you for products and services ordered.
If you have any other questions please don’t hesitate to reach out to us via email, support@exhibitcentral.com.au.
Shipping & Order
The turnaround time for most products is within 5-8 business days after receipt of payment and artwork proof approval.
Your order will not be completely be finalised when payment has been made, artwork will need to be submitted after payment.
After artwork is submitted and artwork proof approved the printing production will begin. Delays in your artwork approval will result in delays for the expected delivery time.
No, we do not have an express shipping option. If you require your products by a certain date, please reach out to us via email, support@exhibitcentral.com.au to see if this is possible.
No, unfortunately at this stage we only ship Australia wide.
If you have not received an order within the provided shipping timeframe, please reach out to us via email, support@exhibitcentral.com.au.
Please provide your order number and preferred contact details in the email.
Product Design & Print
Please submit as much detail as possible, but don’t worry if you miss anything we confirm all details prior to production.
We prefer print ready PDF files for printing. Otherwise we also accept these file types: EPS, TIFF, JPG, PSD.
We can also work with mainstream graphic design & layout programs such as Adobe Indesign, Adobe Illustrator, Adobe Photoshop.
PDF stands for “portable document format”. Essentially, a PDF the format is used when you need to save files that cannot be modified, but still need to be easily shared and printed.
By supplying a print ready PDF you create a simple workflow between you and us, enabling a hassle free transition from design through to print and delivery. A print ready PDF must meet certain criteria for your file to print without problems.
The best printing results are achieved when the resolution of the images are between 150-300DPI at final print size (full size). Images submitted at higher than 300 DPI will create larger file sizes without any visible gain in print quality.
Absolutely!
After you have submitted your artwork we will provide you with an artwork approval document for your approval.
Customers are to confirm all artwork dimensions, spelling, images & information prior to approving. Once the proof has been accepted and signed by the client, Exhibit Central does not accept responsibility for any errors or omissions in relation to the proof, nor shall Exhibit Central be liable for any damages or loss as a result of those errors or omissions after the original proof has been approved by the client.
There can be a lot to get your head around when putting marketing collateral together and it can get pretty technical. If you start on the right foot the process will flow easily.
Enlisting the help of a design professional will ensure your artwork is of the highest standard and quality, they know exactly what these terms are and how to include them in your design (and if they don’t, might be time to find a designer who does!)
If you need some extra help, please reach out to us via email, support@exhibitcentral.com.au.
No, we don’t offer graphics design at this stage but we’re willing to offer advice.
If you need some advice, please reach out to us via email, support@exhibitcentral.com.au.
Unfortunately, we only offer large format printing for portable display stands.
Return & Warranty
We do not offer refunds for change of mind or for faults which can be replaced/fixed. In these instances, we will only provide a replacement or repair and return the product dependent on which solution is most suited, as decided by Exhibit Central.
Refunds are not offered for custom printed products.
In the unlikely event that your product is faulty, we ask that the you email us immediately with photos and a description of the problem and we will make every effort to reach a fast and mutually agreeable resolution.
Please read here for more information.
We have a lifetime warranty on hardware on all of our products. Please read here for more information.
Post Purchase Tips & Suggestions
We suggest that you confirm everything has been correctly delivered, artworks checked and we highly suggest you pre-install the lightbox prior so you have a better understanding of the product.
When setting up, we suggest having a clean, open and clutter free space to work with. If you have multiple lightboxes, please try and not mix up the profiles/components.
No tools are required. This system has a tool-free intuitive plug and play assembly system, which easily slides and snaps together.
Due to height, a step ladder or step stool would be suggested for install. Also some bags weigh over 16.1kg so we suggest two a person lift when loading and unloading. Please refer to product page for weight specification.