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FAQs

General Questions

Exhibit Central offers portable, modular and customisable silicone edge graphics (SEG) fabric displays for various marketing purposes. We started with a clear goal: to meet the changing demands of modern expos and events.
Our team operates during standard business hours (9 AM to 5 PM, Monday to Friday), but we go above and beyond to accommodate our customers’ needs with our online shop, artwork submission portal and help chatbot, which are all available 24/7.

We do our best to respond to every client as soon as possible during business hours. However, response times may take 24 to 48 hours as we reply to enquiries in the order they are received. 

We appreciate your patience and assure you that our team is working hard to assist everyone efficiently.

If you haven’t received a reply within this timeframe, please check that your message was sent to the correct contact details.

Yes. Our customer service team is composed of actual human beings who can give you excellent recommendations and guide you through the entire process.

No, but our award-winning sister company Expo Centric would be more than happy to help you create customised exhibition stands. Their team is passionate about creating world-class exhibition stands and other projects—just as Exhibit Central is committed to simplifying the expo prep process with modular and portable display solutions. To learn more about their work, please reach out to Expo Centric via email.

Exhibit Central offers some of the best modular and portable display solutions available.

Get in touch with us with your specific goals, and we will quickly recommend a product or display package that suits your needs.

If you have any other questions, please don’t hesitate to reach out to us via email.

Ordering

Exhibit Central encourages automated online purchases; browse our store, add your items to your cart and check out. You can also opt to place an order with our sales team via phone; however, please note that a $50 phone order fee applies to orders under $500.

Yes, we offer discounts for bulk orders. If you are purchasing more than ten (10) items, please contact us; we will get back to you with our best bulk pricing.

Once an order has been placed into our system, we begin processing it, incurring costs for time and materials. If you wish to cancel your order, we will invoice you for the expenses incurred up until the time of cancellation.

Payment

You can pay via credit card (MasterCard, VISA and AMEX), with surcharges applying to online credit cards payments. Direct bank transfer is also acceptable; reach out to our customer service team for the bank details. Please note that all transactions are in Australian dollars, and rest assured that your transaction data is encrypted.

For smaller orders, we’re unable to offer trade discounts, but our standard pricing still ensures great value and quality. Contact us to discuss your needs and explore the best options for your business.

We operate as an e-commerce business, so we cannot start processing your order or checking your artwork until we receive full payment. Please also note that if you have an invoice, it does not guarantee that we will hold the product for you. The product is placed on hold for you only after the full payment received.

Rest assured, the information we collect for order processing or from your enquiries is not shared with any other company or website.

Our shopping cart uses the latest secure server technology to ensure your peace of mind. Your order is submitted and retrieved through a secure connection to our server, ensuring your information remains protected at all times. Your credit card information is solely used to charge you for the products you ordered.

Shipping and Pickup

We proudly deliver to clients across all of Australia, ensuring premium service and support no matter your location.

Shipping starts at $19.95 including GST, with rates adjusted based on the quantity of items in your order. This ensures fair and efficient delivery tailored to your needs.

At this time, we only offer shipping within Australia. We’re focused on delivering the best service and support to our local customers.

The turnaround time for most products is within five (5) to eight (8) business days after receipt of payment and approval of artwork proof.

When you order a display unit, the accompanying silicone edge graphics (SEG) fabric/s must be specifically designed to fit the item you purchased. Your order will not be completely finalised upon payment; the artwork needs to be submitted and approved for the SEG fabric before we proceed.

Once the artwork is submitted and the proof is approved, we will begin production. Please note that any delays in approving your artwork will result in delays to the expected delivery time.

Unfortunately, this service is currently unavailable.

Yes, we can. Please note that shipping rates are charged per delivery. Contact us so we can make the necessary arrangements for you.

Unfortunately, we don’t offer this service. For smooth delivery, we strongly recommend providing a secure receiving address with staff available to accept and store the products. Unfortunately, we don’t offer this service.

If you have not received an order within the shipping timeframe provided, please reach out to us via email, providing your order number and preferred contact details in the email body.

Absolutely! The turnaround time is also five (5) to eight (8) business days after payment is confirmed and artwork proof is approved. Our customer service team will notify you when your order is ready for pickup so you can plan your visit to our Rydalmere office. We’ll also be happy to give you a demo of the setup while you’re there.

Your pickup date and time must be scheduled in advance, and only after the customer service team confirms your order is ready. Unfortunately, we cannot accommodate walk-ins.

Pickups for orders with hardware must be completed by 3 PM, as these items are stored at our factory, which closes early. Please arrive on time to ensure a smooth and efficient pickup process within your assigned time slot.

While we trust that you arrive at your scheduled pickup time, we may allow a 15-minute grace period as a courtesy. Please note that delays beyond this would likely require rescheduling, as we allocate time and resources for each pickup to ensure the best service for all customers. For urgent adjustments, kindly notify us in advance so we can assist you.

This depends on your order. For multiple or large items, you may need a suitable vehicle and some assistance to load everything safely. We recommend checking the product specifications or contacting us for details on the number of packages and any special requirements. This way, you can come fully prepared.

About Our Brands

Exhibit Central currently offers three display brands:

  • Lumi, a lightbox SEG fabric display series
  • Classic Frames, a premium non-illuminated display line
  • Trax, our latest offering of expandable, non-illuminated SEG fabric displays

Each brand has its own accessories and curated display packages for you to choose from, fitting various display needs.

SEG stands for silicone edge graphics, a commonly used display solution. Silicone strips are sewn onto the edge of the fabric, which is then attached to the edge of the frames.

The silicone strips make it easier to insert and remove the fabric, allowing you to change graphics as needed and reuse the frames.

In addition to providing illumination, our Lumi lightboxes use two fabrics to control light spill and ensure even light distribution across the graphic. For our two non-illuminated series, Classic Frames and Trax, the second fabric and additional illumination are optional.

You can find detailed measurements and weight information under the Specifications tab on each product page.

We strongly recommend using our displays indoors, especially the Lumi lightboxes. You might struggle finding a reliable power supply outdoors, and the electrical components of the lightbox could be exposed to weather damage. Additionally, its effectiveness may be diminished in broad daylight.

Our Classic Frames and Trax displays don’t require power, but we still recommend using them indoors to ensure their longevity and visual appeal.

No, unfortunately, we don’t offer that kind of service. We can help you find a product that suits your needs and budget, though. Just email us, and we’ll be happy to guide you.

Installing the SEG Fabric Displays

Absolutely! All our display units use SEG fabrics, which means they’re fully customisable and reusable. If you want to refresh your graphics, you can easily order new fabric from us. With multiple graphics on hand, you can quickly swap them out, allowing you to adapt your display for different events.

To install the SEG fabric, simply utilise the silicone strips along the edges of the fabric to slide it into the narrow channels around the display. For a more detailed visual guide, we recommend checking out our tutorial video, which provides step-by-step instructions for a hassle-free installation process.

Portability, Modularity and Easy Assembly

No worries! Our products are designed to be portable, modular and easy to assemble. You won’t need any technical expertise or professional help—our displays feature intuitive designs and come packaged in convenient, easy-to-transport bags or cases.

All our display units are designed to be durable and completely customisable, allowing you to reuse them for multiple events. You can even order new fabrics and connect more frames together to make bigger displays, making our displays the top cost-effective choice for expos and events.

Absolutely! This flexibility is one of the key advantages of Exhibit Central’s products. You can easily connect multiple displays to expand your setup using our specially designed accessories.

Whether you’re aiming for a custom configuration or need a pre-packaged solution for standard booth sizes, our versatile products allow for easy assembly and customisation to meet your exhibition needs.

Some displays may be used together; we can try our best to suggest products that fit your creative needs. However, we recommend joining frames from the same product line, as each has dedicated accessories for seamless integration. Connecting frames from different brands might not deliver the best results.

Maintaining the Display Units

To keep your display units looking their best, we recommend gently wiping down the profiles with a soft, damp cloth. Avoid using harsh cleaning agents or aggressive methods like power washing, as these can damage the materials.

We recommend washing the polyester fabric in a cold, low-spin cycle using detergent for sensitive materials. Allow the fabric to air dry completely before reassembling the display unit to maintain the quality and longevity. We highly suggest not tumble-drying the fabric, although ironing it on low heat should be fine.

We do not recommend that, since the fabric needs to be washed, and water may damage the display profiles and revoke your warranty.

We recommend keeping your displays in their dedicated packaging, whether it’s a nylon bag, travel case or hard case. These are designed to protect your display during transit, so keeping them stored this way when not in use ensures they remain safe and in excellent condition.

Ensure you’re installing the SEG fabric correctly. We suggest inserting two diagonally opposite corners of silicone into the profile channels so it’s easier to smoothen out the sides and slide in the remaining edges. Watch this tutorial to learn more.

If you have a plain fabric for the back side and it seems too tight, it may be for the earlier generation of displays and had shrunk over time. Please contact us right away so we can send you some new fabric.

In large format printing, it’s often advisable to let the fabric de-gas for 12 hours before use. If the fabric has been wrapped and stored in a bag for an extended period, marks may appear because of the trapped gases. Allowing the fabric to de-gas ensures a smoother, mark-free finish for your display unit.

Lumi

About Lumi

Lumi is our series of versatile lightbox display solutions designed to illuminate your brand message with style and impact. These displays use high-quality silicone edge graphics (SEG) fabrics, ensuring a seamless and vibrant appearance.

Our Lumi lightboxes are an excellent choice for businesses looking to start with dynamic displays. The main features include:

  • Bright, evenly distributed LED lighting.
  • Customisable and interchangeable SEG fabric graphics.
  • Tool-free assembly.
  • Easy transport and setup, perfect for trade shows and events.
  • Energy-efficient power and long-lasting performance.
  • Versatile sizes and configurations.

Our individual lightboxes’ prices start at $1,260 (1 x 1m counter) and go as high as $8,776 (double-sided 6 x 2.5m lightbox). The price can also change depending on add-ons and surcharges upon payment.

Yes! We have the following accessories for Lumi lightboxes:

  • Small and large magnetic shelves
  • A4 brochure holder
  • Magnetic hanger rods with hooks
  • Joiner clips
  • Magnetic hooks
  • Accessory kits

Learn more about these add-ons; they could do wonders to your setup.

Technical Questions

Lumi lightboxes and accessories are made of PVC frames, powder-coated metal and acrylic.

The weight of the lightbox depends on the size. Reach out to us to learn more.

Our individual Lumi lightboxes are available in the following dimensions:

  • 0.85 x 2.5m
  • 1 x 1m (counter)
  • 1 x 1.4m
  • 1 x 2m
  • 1 x 2.25m
  • 1 x 2.5m
  • 1.85 x 2.5m
  • 2 x 1.4m
  • 2 x 2m
  • 2 x 2.25m
  • 2 x 2.5m
  • 2.85 x 2.25m
  • 2.85 x 2.5m
  • 3 x 2m
  • 3 x 2.5m
  • 6 x 2.5m

The profiles are 120mm thick.

Our Lumi lightboxes feature Osram 3W LED lights integrated into the top and bottom profiles. To illuminate your display, simply connect the corresponding profiles and use the provided power adapter to activate the lightbox.

Each power adapter can support up to three profiles with LED lights, ensuring optimal brightness. Larger configurations may require additional adapters for sufficient lighting coverage.

The Osram 3W LED lights are small but powerful bulbs that produce bright, daylight-like illumination, which are perfect for closed spaces. With a colour temperature of 6500K, they give off a cool, crisp light so you can see your graphics clearly, even from afar.

These energy-saving LED bulbs are designed to last over 10,000 hours. That’s more than enough to power through countless trade shows, giving you ample opportunities to promote your brand at every event.

No, unfortunately, the brightness is already at a fixed level once you receive the product. However, we can ensure some level of light control using the graphic fabrics.

No, you don’t need to charge the Lumi lightboxes. You do need a reliable power outlet nearby, and you may need more than one for bigger displays, since one power adapter can only power up to three profiles with LED lights.

No, the Lumi lightboxes are not designed to be powered by ordinary batteries. You will need to plug your display into a nearby power source, which is why we recommend using these displays indoors.

Setting Up Your Lumi Lightbox

When ordering artwork for your lightboxes, you can choose between single-sided or double-sided displays.

  • Single-sided: A plain blockout SEG fabric is provided, which you will need to install at the back of your lightbox. This fabric prevents glare, ensuring a comfortable viewing experience for everyone around the display.
  • Double-sided: Your lightbox will come with two printed SEG fabrics, featuring your artwork on both sides. This configuration is perfect for island-type displays, allowing people to view your area from any angle.

Certainly! You can seamlessly join multiple lightboxes together to expand your display area using our specially designed accessories. Whether you are looking to create a custom configuration or need a pre-packaged solution for standard booth sizes, our versatile system allows for easy assembly and customisation to suit your exhibition needs.

Depending on the size of the lightbox and whether you ordered a curated package, setup won’t take too much of your time. With intuitive design, the lightboxes can be set up and powered in minutes, giving you more time to prepare for other tasks for your event.

No, we don’t recommend mounting a TV or any heavy object on the lightboxes. The Large Magnetic Shelf can only carry up to 3.5 kg, while the Small Magnetic Shelf can carry up to 3 kg.

Sure, the lightboxes can still function as regular displays without the lighting, but you’d be missing out on maximising their impact. The Lumi lightboxes are designed to enhance visibility and draw attention, making your booth truly stand out. We highly recommend using the lighting to fully leverage the vibrant, eye-catching visuals that these displays are known for.

The horizontal support poles are supposed to be shorter than the vertical support poles. The lightbox profiles are marked where these poles will go to guide the installation process.

Troubleshooting

The LED lights may flicker in three situations:

  • Overloaded Power Adapter: If the power adapter is powering more than three (3) LED modules, it may be overloaded, causing the lights to flicker.
  • Loose Connection: A loose connection between the components can disrupt the power flow, leading to flickering.
  • Faulty LED Module: In the unlikely event that an LED module is faulty, it could also cause flickering.

To resolve the issue, please turn off the power, check and secure all connections and then switch the power back on.

If the issue persists after standard troubleshooting, contact us right away.

Please ensure that the connections in the lightbox and power adapter are not loose. You can also try to plug the adapter into another power outlet. If everything is installed correctly and the lightbox is still not working, please contact us as soon as possible with photos or any other proof of the issue.

Logistics and Other Questions

The Lumi lightboxes come in their own wheeled nylon bags for easy transport. This should make it a hassle-free experience bringing them to any venue and packing them up afterwards.

You don’t need to pre-assemble anything outside of the venue. You can simply bring the lightbox, disassembled and packed in the nylon bags, and assemble it when you arrive by your booked space.

No, since the lightbox lighting is designed only to illuminate. While it’s bright enough to make your graphics stand out, it won’t generate any noticeable warmth in the room.

While we appreciate your creativity, even our smallest lightbox (1 x 1m counter) might be too big and bright for a nightlight. Plus, Lumi’s LED bulbs cast off cool light; for nightlights, warm lighting is recommended.

The lighting is embedded in the lightbox’s profiles, so it’s evenly distributed to your display. Rest assured that the lighting will be consistent across your graphic.

Classic Frames

About Classic Frames

Classic Frames are non-illuminated SEG fabric displays offering superior quality and a sleek, modern appearance. With easy-to-change graphics, it’s the ideal and premium solution for businesses looking to showcase their brand in a professional manner.

Aside from the lack of illumination embedded in the profiles, the Classic Frames are a more premium solution. Lumi is our starter line of displays, made of high-quality PVC. Classic Frames are made of aluminium, which makes it just as lightweight as Lumi with an additional sophisticated finish. Classic Frames also come with magnetic clutches at the ends of the frame profiles for additional support.

Our individual Classic Frames’ prices start at $1,399 (1 x 1m fold-out counter) and go as high as $7,518 (double-sided 3 x 2.5m frame with hard case). The price can also change depending on add-ons and surcharges upon payment.

Yes! We have the following accessories for Classic Frames:

  • Corner connectors
  • Half feet pairs
  • Straight connectors
  • Pro range and standard arm light kits

Technical Questions

Classic Frames consist of aluminium profiles with magnetic clutches and steel feet.

No, Classic Frames are non-illuminated. Unlike our Lumi lightboxes, Classic Frames do not need to be powered at all. However, you have the option to add illumination using arm lights.

The weight of the frames depends on the size. Reach out to us to learn more.

The individual Classic Frames come in various sizes, including:

  • 1 x 1m (counters)
  • 1 x 2m
  • 1 x 2.5m
  • 2 x 2m
  • 2 x 2.5m
  • 3 x 2m
  • 3 x 2.5m

The Classic Frame profiles with magnetic clutches are 4.5cm thick.

You can begin by browsing our package solutions. Alternatively, feel free to send us an email, and a member of our team will reach out and provide tailored suggestions.

The Classic Frames are designed to be an excellent modular system, so you can definitely create incredible stands using just two (2) to three (3) frames.

Setting Up Your Classic Frames

The Classic Frames are designed for quick and easy assembly. They do not require tools; just snap all the parts together according to the instructions provided in the packaging.

Similar to the Lumi lightboxes, setting up the Classic Frames won’t take too much of your time. Depending on the size of the frame or components in the display package, you can set up in minutes, giving you more time to prepare for your event. 

Yes, the Classic Frames’ clever system design offers the ability to connect individual frames together using various accessories. The joined frames create a larger, cohesive display area that effectively showcases your brand message, making a significant impact at your marketing event.

Generally, no, you will not need it, especially if your Classic Frame is placed against a wall. But if it’s on the opposite side of another booth space or freestanding in the middle of an open space (island type), we recommend ordering double-sided frames, which will cost an additional fee.

Classic Frames may be designed as a non-illuminated premium alternative to a lightbox, but you can add illumination using arm lights.

Then we recommend checking out our Lumi lightboxes.

Logistics and Other Questions

Classic Frames come packaged in either a travel case or a hard case, depending on your choosing. They are both great options for packing up your frames and taking them to all your events.

You don’t need to pre-assemble it outside of the venue. You can simply bring the display, disassembled and packed in the travel or hard case, and assemble it when you arrive by your booth space.

Unfortunately, we recommend using all the components that came with your order to ensure that your display has adequate support.

Sure, it’s possible to use Classic Frames as office dividers. Just make sure you order the right size.

Sure, if you don’t mind having a large free-standing picture frame at home.

Trax

About Trax

Trax is a non-illuminated foldable SEG fabric frame designed to be a quick display solution. In just 10 seconds or less, Trax is set up and ready to go.

Like the Classic Frames, Trax is non-illuminated. But compared with these two brands, Trax requires the least amount of setup time and the least number of parts to attach. Trax is suitable for anyone who wants a quick display solution. Additionally, multiple Trax frames can be combined to use only one fabric over them.

Our individual Trax frames retail for $578 (single-sided 1 x 2m frame) up to $754 (double-sided 1 x 2.4m frame). The prices also change depending on add-ons and surcharges upon payment.

Yes! We have the following accessories for Trax:

  • 90° connector set
  • Middle connector kit
  • Middle foot connector set
  • Half feet pairs
  • Pro range and standard arm light kits

Technical Questions

Trax is made of anodised aluminium for the frame and steel for the feet.

No; like the Classic Frames, Trax is non-illuminated. However, you have the option to add illumination using arm lights.

The weight of the frames depends on the size. Reach out to us to learn more.

The individual Trax frames come in the following sizes:

  • 1 x 2m
  • 1 x 2.4m

Unfortunately, we offer the frames only in certain sizes. You can still customise Trax by combining two frames and just having one fabric over them. For other size options, kindly check our curated packages from Lumi or Classic Frames.

The Trax profiles are 40mm thick.

Setting Up Your Trax

Take the foldable frame out of the bag, pull it up and snap the profiles into place. Attach the feet before sliding the SEG fabric into the slots. It’s easy and can be done in seconds.

It takes just 10 seconds to set up an individual Trax frame—quick and effortless! While this doesn’t include the time for fabric installation, the frame itself is ready in no time.

Yes. We’ve already curated packages based on standard exhibition booth sizes, so kindly check them out. You can also choose multiple individual frames that suit your display needs best.

Generally, no, you will not need it, especially if your display will be placed against a wall. But if it’s on the opposite side of another booth space or freestanding in the middle of an open space (island type), we recommend ordering double-sided frames.

Like the Classic Frames, Trax is designed as a non-illuminated alternative to a lightbox, but you can add illumination using arm lights.

We recommend checking out our Lumi lightboxes.

Logistics and Other Questions

Trax comes packaged in a kraft box and a nylon bag, which make it easy to carry to your events and store when not in use.

You don’t need to pre-assemble it outside of the venue. You can simply bring the display, disassembled and packed in the nylon bags, and assemble it when you arrive by your booth space.

Unfortunately, we recommend using all the components that came with your order to ensure that your display has adequate support.

Sure, it’s possible to use Trax frames as office dividers. Just make sure you order the right size.

Sure, if you don’t mind having a large free-standing picture frame at home.

Artwork Submission

To send your print artwork file, please use our Artwork Upload page and include your order number with your submission.

If your files exceed 20 MB, kindly upload them via Google Drive, Dropbox or WeTransfer and share the link with us via email. If you need assistance, feel free to contact us via email as well, and one of our team members will be happy to help you.

Please provide as many details as possible. Rest assured, we verify all details prior to production to ensure accuracy and meet your specifications.

We accept a variety of print-ready file formats for artwork submissions. Our preferred format is PDF (Portable Document Format), which ensures high-quality print output.

Additionally, we also accept the following file types:

  • EPS (Encapsulated PostScript): Ideal for vector graphics and illustrations, ensuring scalability without quality loss.
  • TIFF (Tagged Image File Format): Suitable for high-resolution images and photographs, preserving detail and clarity.
  • JPEG (Joint Photographic Experts Group): Commonly used for web and digital display, providing excellent quality at smaller file sizes.
  • PSD (Adobe Photoshop Document): Native file format for Adobe Photoshop, allowing easy editing and manipulation of layered designs.

We can also support mainstream graphic design and layout programs such as Adobe InDesign, Adobe Illustrator and Adobe Photoshop. Trust that we review all submissions thoroughly to ensure they meet our printing standards and your specific requirements.

PDF stands for Portable Document Format, a widely used file type for sharing and printing signage artwork. Once saved, a PDF cannot be modified, preserving the integrity of your designs.

This format ensures consistent content and formatting across different devices and printing systems, which is essential for professional signages. It supports high-quality graphics, maintaining the clarity and precision of your artwork when printed.

Using print-ready formats like PDF allows you to confidently distribute your signage designs, knowing they will be reproduced accurately and securely. Additionally, you create a simple workflow, facilitating a seamless transition from design to print and delivery.

For optimal printing results, image resolution should be between 150 to 300 dpi at final print size (full size). Files with resolutions higher than 300 dpi increase file sizes without any visible improvement in print quality, so we recommend sticking to the standard 300 dpi.

Yes! When you submit your artwork, we will send you an artwork approval document for your review.

It is important to check all artwork dimensions, spelling, images and all other information before giving your approval. Once the proof has been accepted and signed by you, Exhibit Central cannot accept responsibility for any errors or omissions related to the proof, nor can we be liable for any damages or losses resulting from such errors or omissions after the original proof has been approved.

Once payment is received, the proofing and printing process begins immediately. To keep things on schedule, you can make changes to an approved proof only once. Any additional modifications afterwards will incur a minimum graphics fee of $120.

Putting together marketing collateral can involve navigating through technical details. Understanding terms like “bleed,” “resolution” and “crop marks” is essential for ensuring your materials are printed correctly.

By grasping these concepts, you can streamline the design process and achieve seamless results. Here are some of the relevant terms you may encounter during this stage:

  • Bleed: The extra space added around the edges of a design that extends beyond the final size, ensuring it reaches the edge after trimming.
  • Crop Marks: Lines at the corners of a document to indicate where to trim the material, ensuring accurate final size.
  • CMYK: Abbreviation for Cyan, Magenta, Yellow, and Key (black), the four colours used in printing. Designs are converted to CMYK for printing.
  • Dots per Inch (dpi): Measures print resolution, impacting print quality and clarity.
  • Mockup: A preview of how a design will look before printing.
  • Proof: Final sample for client approval before production begins, ensuring that colours, text and layout are correct.
  • Resolution: Image sharpness and detail measured in dpi. A higher dpi means clearer prints.
  • Vector Graphics: Scalable graphics made up of lines and curves rather than pixels. Ideal for logos and illustrations.

Partnering with a professional graphic designer ensures your designs meet quality standards. They are proficient in applying and understanding these terms to achieve professional print results.

No, we currently do not offer graphic design services. However, we are happy to provide advice on enhancing your existing material. Feel free to reach out to us via email.

Unfortunately, we only offer large format printing for portable display stands.

Refund, Return and Warranty

Yes. Please read our Return, Refund and Warranty Policies for more information.

Our Lumi lightboxes and Trax hardware are covered by a 30-day warranty, while all Classic Frames products come with a lifetime warranty on hardware. Lifetime warranty only covers hardware defect found upon receipt; this excludes normal wear and tear, along with damage from improper use.

For further details, please refer to our Warranty Policy.

Only if it is proven faulty on our end. Please read our Return, Refund and Warranty Policies for more information.

We do not offer refunds for change of mind or issues that can be resolved through replacement or repair. Our team will assess the situation and determine the best course of action, which may include providing a replacement or repairing the product. Please be aware that custom printed products are also non-refundable.

If you find that your product is faulty, please email us promptly with photos and a detailed description of the issue. We will make every effort to reach a quick and mutually agreeable resolution. Please read our Return, Refund and Warranty Policies for more information.

Our Warranty Policy primarily covers fault to hardware and electronics.

While fabric issues are rare, we handle them on a case-by-case basis. We provide a 30-day inspection period from the date of receipt, allowing you to properly air out or de-gas and examine the fabric. If you encounter any problems, please contact us within this window so we can assist you.

Post-Purchase Tips and Suggestions

We recommend thoroughly checking all components and profiles upon delivery. Check the fabric artwork and conduct a pre-installation of the product before actual use. This will allow you to have a better understanding of the product and facilitates inspection of any hardware faults or damage.

If you detect an issue with the components, please contact us via email so we can assess eligibility for replacement. Kindly refer to our Refund, Return and Warranty Policies for further information.

When setting up, we suggest doing so in a clean, spacious area free of clutter. If you have ordered a display package, please assemble one lightbox or frame at a time to avoid mixing up the profiles and components. Consult the included manual for visual guidance during installation.

No, our products are designed for tool-free assembly. Each item is part of an intuitive plug-and-play assembly system, allowing you to effortlessly slide and snap the parts together without reaching for any tools.

For installations involving height, we recommend using a step ladder or step stool for convenience. Additionally, some packages may weigh over 16.1 kg, so we advise that two people handle the lifting during loading and unloading. Please refer to the product page of your item for weight specifications.

You can order new fabric from us. Reach out to us and put in a request so we can guide you through the process.

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