Refund Policy
It is the intention of Exhibit Central to provide our customers with products that meet the specifications stated on our web site as well as our customer’s expectations. In the unlikely event that our your expectations are not met, we ask that the you email us immediately with photos and a description of the problem and we will make every effort to reach a fast and mutually agreeable resolution.
All custom printed orders are made to the specifications outlined in the Artwork Template and using the artwork supplied to us. Exhibit Central will provide an Artwork Proof document which is checked and approved by the customer. As such, Exhibit Central accepts no responsibility for printing to the specifications provided and approved by the customer. Refunds will not be available for custom prints if any errors are found post approval and print, unless there is a fault with the product and we are notified in accordance with the returns policy. Exhibit Central will not be held liable for any costs incurred to replace or repair any items due to insufficient artwork checks. The customer accepts the responsibility for quality of the final print due to files provided. Ensure you thoroughly check your graphics for potential issues and identify any low-resolution elements prior to approving for print.
Colours will appear differently on different computers and/or screens and will appear differently on the end print result. Colours on prints have the potential to vary with different print processes and materials causing variations. This can mean that reprints, prints on different materials and at different times may include variances in their colours. Exhibit Central will take care with these projects but does not accept any responsibility for these colour variations.
Exhibit Central will repair or replace any products which are not as stated on our web site, not as shown on the approved artwork proof (please note the above paragraph regarding colours) or are found to be defective within the warranty period stated on our web site.
We have a 90 day warranty period on all of our products. In order to lodge a Warranty claim you must complete all of the below criteria:
- Notify Exhibit Central within 90 days of the goods being received
- Provide photo’s and details of the issue
- Exhibit Central will make a decision based on the situation and the photos
If Exhibit Central accepts the Warranty we will organise for a replacement to be dispatched to the customer as soon as possible. In this case Exhibit Central will pay for the delivery of the replacement and if necessary, will organise and pay for the return of the faulty product or part. It is the responsibility of the customer to attach any return labels and repackage the returning product.
If Exhibit Central is unsure it is a warranty issue, the customer will need to arrange the return of the claimed fault at their own expense. Exhibit Central will conduct a test to check the fault and will attempt to replicate said fault. If this test shows that there is a fault present, Exhibit Central will repair or replace the item as necessary and reimburse the cost of the return shipping which was originally paid by the customer. If goods are returned to Exhibit Central and there are no faults found, the customer will be required to cover the cost to ship the product back to them and they will not be eligible for the reimbursement.
If the 90 days has surpassed please contact Exhibit Central and explain the issues. We will endeavour to organise repairs or replacement parts at a reasonable price to the customer.
In the event of a warranty claim, our liability will be limited to the cost of repairing or replacing the goods. Exhibit Central will not be liable for any associated costs incurred by the customer as a result of a warranty claim. This includes, but is not limited to, the cost of installing the signage that is the subject of the warranty claim. It is essential that all signage is carefully inspected at time of receipt – and approved or rejected by the customer prior to the customer arranging installation of the signage.
Refunds are not offered for custom printed products.
We do not offer refunds for change of mind or for faults which can be replaced/fixed. In these instances, we will only provide a replacement or repair and return the product dependent on which solution is most suited, as decided by Exhibit Central.
If a refund is approved in an appropriate circumstance as approved by Exhibit Central; the refund will not be processed until the goods are received by Exhibit Central, unless otherwise stated by Exhibit Central in writing. It is the responsibility of the customer to ensure all return labels are attached to the products and that they are packaged as requested by Exhibit Central prior to the collection.