Return, Refund, and Warranty Policy
It is the intention of Exhibit Central to provide our customers with products that meet the specifications stated on our website as well as our customers’ expectations. In the unlikely event that your expectations are not met, we ask that you email us immediately with photos and a description of the problem, and we will make every effort to reach a fast and mutually agreeable resolution.
All custom-printed orders are produced according to the specifications outlined in the Artwork Template and using the artwork supplied to us. Exhibit Central will provide an Artwork Proof document, which is checked and approved by the customer. As such, Exhibit Central accepts no responsibility for printing errors that occur based on the specifications provided and approved by the customer. Refunds will not be available for custom prints if any errors are found post-approval and print, unless there is a fault with the product, and we are notified in accordance with the returns policy. Exhibit Central will not be held liable for any costs incurred to replace or repair any items due to insufficient artwork checks. The customer accepts responsibility for the quality of the final print based on the files provided. Ensure you thoroughly check your graphics for potential issues and identify any low-resolution elements before approving them for printing.
Colours may appear differently on different computers and screens and may vary in the end print result due to different print processes and materials. This means that reprints, prints on different materials, and prints done at different times may exhibit colour variations. Exhibit Central will take care with these projects but does not accept responsibility for these colour variations.
Exhibit Central will repair or replace any products that are not as stated on our website, not as shown on the approved artwork proof (please note the paragraph above regarding colours), or are found to be defective within the warranty period stated on our website.
Warranty:
We offer a lifetime warranty on hardware on all of our products. To lodge a warranty claim, you must complete all of the below criteria:
- Notify Exhibit Central via email support@exhibitcentral.com.au
- Provide photos and details of the issue.
- Exhibit Central will make a decision based on the situation and the photos.
If Exhibit Central accepts the warranty, we will organise a replacement to be dispatched to the customer as soon as possible. In this case, Exhibit Central will pay for the delivery of the replacement and, if necessary, will arrange and cover the cost of returning the faulty product or part. It is the responsibility of the customer to attach any return labels and repackage the returning product.
If Exhibit Central is unsure whether it is a warranty issue, the customer will need to arrange the return of the claimed fault at their own expense. Exhibit Central will conduct a test to check the fault and attempt to replicate said fault. If this test shows that there is a fault present, Exhibit Central will repair or replace the item as necessary and reimburse the cost of the return shipping, which was originally paid by the customer. If goods are returned to Exhibit Central and no faults are found, the customer will be required to cover the cost of shipping the product back to them, and they will not be eligible for reimbursement.
In the event of a warranty claim, our liability will be limited to the cost of repairing or replacing the goods. Exhibit Central will not be liable for any associated costs incurred by the customer as a result of a warranty claim. This includes, but is not limited to, the cost of installing the signage that is the subject of the warranty claim. It is essential that all signage is carefully inspected at the time of receipt and approved or rejected by the customer prior to arranging the installation of the signage.
Refunds:
Refunds are not offered for custom-printed products.
We do not offer refunds for changes of mind or for faults that can be replaced or fixed. In these instances, we will only provide a replacement or repair and return the product, depending on which solution is most suited, as decided by Exhibit Central.
If a refund is approved in an appropriate circumstance, as approved by Exhibit Central, the refund will not be processed until the goods are received by Exhibit Central unless otherwise stated by Exhibit Central in writing. It is the responsibility of the customer to ensure all return labels are attached to the products and that they are packaged as requested by Exhibit Central before collection.
These changes should help make your Refund Policy clearer and more precise. Please review them and make any additional adjustments you deem necessary for your specific business needs.